Did something break in transit or are you missing any part of your order? All claims for damages or shortages must be made within 5 business days of delivery. Simply fill out the form above and choose my order is damaged. A member of customer service will be in contact soon with replacement options.
We accept merchandise returns under the following conditions:
- Items must be unused
- Items must be in original condition
- Items must be in original packaging
- Clearance Items and Special Order items may not be returned
- All returns are subject to approval, please contact Customer Service before returning any merchandise.
Once the conditions above are met, repack your items and use your preferred carrier to ship the package back to us. Customers are responsible for the shipping fees incurred. Upon receipt and inspection of the product we will issue a credit less actual outbound shipping charges. If these conditions are not met, credit issued to the customer may be reduced to cover damages, shortages or lack of resalability. Any returns beyond 30 days will be in the form of store credit. Any product returned after 30 days is subject to a minimum 25% restocking fee. No products will be accepted for return after 90 days from sale date. Special order and customized products are non-returnable.
Please note: Orders that originally shipped under our Free Shipping program will have the outbound shipping charges subtracted from any refunds that may be due.